Practise real IT work.

Solve realistic support tickets in a safe, simulated admin console. You learn by doing, and get clear feedback on every task.

How it works

  1. Pick up a ticket. A request from a colleague, just like a real IT help desk.
  2. Fix it in the simulator. Create accounts, unlock users and set folder permissions. Nothing you do can break a real system.
  3. Get feedback. See what you did right, what to fix, and why it matters.

First track: IT Systems Admin (beginner)

3 practice tickets: a new starter, a locked-out user and a folder that is open to the wrong people.